Terms of Service

Nice Work POS is operated by Shinsora Pte. Ltd. (UEN 201841129Z), 261 Waterloo Street #03-11, Waterloo Centre, Singapore 180261 (“Nice Work”, “we”, “us”). Contact: hello@nicework.sg.

These terms have three parts. Part A applies to everyone. Part B applies to diners who order or pay through a restaurant’s QR code. Part C applies to restaurants (“you”, the “venue”) that sign up for and use the POS. By using the service you agree to the parts that apply to you.

Nice Work POS is restaurant software: order taking, table and floor management, kitchen screens and printing, bills and payments, QR ordering, reports and integrations. It runs in a web browser at [restaurant].nicework.sg and in the Nice Work POS iOS app.

Nice Work provides the software. Nice Work is not the restaurant. Each venue is responsible for its food, its prices, its service, its own policies and any money it charges its diners.

Our Privacy Policy explains how personal data is handled. It forms part of these terms.

You must not use the service to break the law, place orders you do not intend to pay for, impersonate anyone, scrape or harvest data, probe or interfere with the service, get around its security or rate limits, or reach another restaurant’s data. We may block access, cancel orders or close accounts that breach this section.

We may change the service and these terms. Material changes to these terms take effect 14 days after we post them and, for venues, email the owner. Price changes follow section C3. If you keep using the service after a change takes effect, you accept it.

These terms are governed by the laws of Singapore, and disputes go to the courts of Singapore. A diner may still bring a claim in their home country’s courts where local consumer law gives that right.

You order from the restaurant, not from Nice Work. No account is needed. When you send an order, it goes to the restaurant’s staff and kitchen. The restaurant decides prices, availability, service charge and how and when you pay, and may decline or change an order (for example if an item has sold out).

Menu descriptions, photos, allergen notes and translations are provided by the restaurant, some of them with the help of automated tools. If you have an allergy or dietary need, check with the staff before you order.

If you pay on your phone, payment is taken by the restaurant’s payment provider (such as HitPay or Qlub) and the terms of that provider apply. Nice Work does not receive your card details and does not take a share of your payment. Questions about a charge, refunds and tips are between you and the restaurant.

Nothing in these terms limits liability that cannot be limited by law. Otherwise Nice Work is not liable for the restaurant’s food, service, prices or charges, or for a restaurant’s failure to fulfil an order.

You must be a business, and the person signing up must have authority to bind it. You are responsible for everyone you add to your account, for keeping logins and staff PINs secure, and for everything done under your account.

Each restaurant has at least one owner. Owners manage staff, billing, integrations and API keys. Staff accounts belong to the restaurant, not the individual.

New restaurants get a 30-day free trial with every feature. No card is needed to start. Until you press Go live, the restaurant is in setup mode: test orders are allowed and are wiped when you go live.

If you do not choose a plan by the end of the trial, order taking on the POS and QR codes pauses until you do. Your menu, settings and sales history stay in your dashboard. You are never charged unless you choose a plan.

• The plan is charged per active outlet, monthly or annually, at the price shown on pos.nicework.sg when you subscribe (S$60 per outlet per month, or S$600 per outlet per year, at the date above). Every feature is included. We do not take a percentage of your sales.
• Prices exclude any GST or other tax we are required to charge.
• Billing is handled by Stripe. If you subscribe during your trial, your card is saved then and first charged when the trial ends. After that, the plan renews automatically each month or year until you cancel.
• Adding or deactivating an outlet changes your subscription, and Stripe prorates the difference on your next invoice.
• If a payment fails, we email the owner and Stripe retries. The service keeps working during that grace period. If the payment still fails, the subscription ends and order taking pauses as in section C2.
• You can cancel at any time from Billing → Manage billing in your dashboard. Your plan then runs to the end of the period you have paid for and does not renew. Fees already paid are not refunded for part-used periods, except where the law requires it.
• We may change prices with at least 30 days’ email notice. A new price applies from your next billing period after the notice ends.

Nice Work does not hold, process or settle your sales. Card and cash payments taken at the counter are recorded in the POS against the payment methods you set up; the card terminal itself is not connected to the POS. Online payments use your own account with a provider you connect, such as HitPay or Qlub, under that provider’s terms and fees. You are the merchant of record and are responsible for refunds, chargebacks, disputes and tips.

Reopening a closed bill in the POS is a correction tool. It does not refund the diner; refunds are made through your payment provider.

The POS calculates GST (or Malaysian SST), service charge, discounts and rounding from the settings you choose, in the order Singapore’s IRAS requires. You are responsible for those settings being right for your business, including whether you are GST-registered and the registration number shown on receipts, and for your own tax filings.

Reports, day-close (Z) reports and accounting exports are tools to help you. Check them against your records, and keep your own copies for as long as the law requires.

You provide your own devices, network, receipt and kitchen printers. We publish the hardware we support, but we cannot guarantee every device, printer, network or app version.

If the internet drops, one device you choose as the master device keeps taking orders and syncs when the connection returns. Other devices and QR ordering stop until it does. Plan your service with that in mind.

The iOS app is also subject to Apple’s App Store terms. You may only use it with your Nice Work account.

Some features use AI services to help you, such as importing a menu from photos, translating menu text, and the Help assistant in your dashboard. These can make mistakes. Check what they produce before you rely on it, especially prices, allergens and translations. The Help assistant asks you to confirm before it changes anything, and you are responsible for changes you confirm.

To provide these features, the text and images you give them are sent to our AI provider for processing. Neither we nor our AI provider use it to train AI models.

You can connect other services, such as payment providers, accounting (Xero, QuickBooks), mall sales feeds, e-invoicing and reservations. When you connect one, you need your own account with that provider, you accept its terms and fees, and you instruct us to send it the data the integration needs. We may suspend an integration if the provider suspends it or if it puts the platform at risk.

Owners can issue API keys for the POS API. You are responsible for keeping keys secret, for anyone you give a key to, and for everything done with your keys. Revoke a key as soon as you no longer need it.

You own your menu, photos, branding, orders, sales and customer records. You give us a licence to host, process and display them to run the service for you.

For your diners’ personal data, you are the organisation responsible under Singapore’s PDPA (or Malaysia’s PDPA) and we act on your behalf as a data intermediary, as described in the Privacy Policy. You must have a lawful basis for the data you collect, and you must handle diners’ requests to access or correct their data; we will help. We keep each restaurant’s data separate, encrypt it in transit, encrypt stored credentials, and log sensitive actions. We will tell you without undue delay if we become aware of a personal data breach affecting your data.

We own the service and everything in it except your content. You get a non-exclusive, non-transferable right to use it for your restaurants while your account is active. You must not copy, resell, reverse-engineer or build a competing product from it.

The service is provided “as is” and “as available”. We work to keep it running, but we do not guarantee it will be uninterrupted, error-free or fit for every purpose. We announce planned maintenance in advance where we can.

Support is through the Help assistant and help articles in your dashboard, and by email at hello@nicework.sg during Singapore business hours, with a target first reply of one business day.

Reservations is free for POS restaurants. Its use is governed by the Nice Work Reservations terms at reservations.nicework.sg/terms. Where the two connect (for example, seating a booking from the POS), each set of terms covers its own product.

You can stop using the service at any time by cancelling your plan (section C3). We may suspend or close your account if you breach these terms, do not pay, use the service in a way that harms other restaurants or the platform, or if a provider we depend on requires it. Where a breach can be fixed, we will tell you first and give you a reasonable chance to fix it.

After your account ends, your dashboard and data stay available so you can export what you need. Sales and billing records are kept for the statutory record-keeping period that applies to you (currently five years in Singapore and seven in Malaysia) and are then deleted. You can ask us to delete other data sooner by emailing us.

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that, Nice Work is not liable for lost profits, lost sales, lost data you did not export, or indirect or consequential loss. Our total liability to you for all claims in any 12-month period is limited to the fees you paid us in that period.

We are not liable for the acts or omissions of payment providers, accounting software, Apple, hardware makers or other third parties, or for errors caused by settings, menu content or tax details you entered.

You indemnify Nice Work against claims by your diners, staff or authorities that arise from your breach of these terms or of the law, including the PDPA and tax law.

Each of us will keep the other’s non-public information confidential and use it only for the purposes of these terms, unless it is public, already known to us, or must be disclosed by law.

These terms, the Privacy Policy and any written order form we agree are the entire agreement between us. If any part is unenforceable, the rest still applies. You may not transfer these terms without our consent; we may transfer them to a successor of our business. Notices to you go to the owner’s email address on the account. Notices to us go to hello@nicework.sg.